Collection
Venue & stadium operators
Grounds, facilities, access, accreditation and matchday delivery across multi-tenant venues.
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Abandoned season pass application recovery workflow
A workflow tool that flags season pass applications abandoned online, sends a timed reminder, and hands unresolved ones to a box office agent as a tracked task.
Ticketing, memberships & season passes
Accessible seating and concession enquiry chat assistant
A chat assistant on the ticketing site that answers accessibility seating and concession eligibility questions at any hour and hands off a structured enquiry to the box office instead of losing the applicant at a stalled online form.
Ticketing, memberships & season passes
Accreditation status chat line for contractors and freelance media
A chat line contractors, freelance media and casual matchday staff can message to check accreditation status before travelling, removing the reliance on a named mobile number outside office hours.
Security, identity & accreditation
After-hours season pass enquiry agent
A voice agent that answers season pass enquiries when the ticket office is closed, captures what the caller wants in structured form, and books a callback at a time the caller chooses rather than losing them to voicemail.
Ticketing, memberships & season passes
Certificate and domain renewal obligation register
A register of every TLS certificate and domain name renewal date across the technology estate, with a named owner and escalation before one lapses and takes a service down.
IT, data, compliance & knowledge
Complaint cycle-time stall-point report
A retrospective report that reconstructs complaint timestamps from email forwarding chains and CRM case records to show exactly which stage of the process is where time actually accumulates.
Customer service & voice agents
Consolidated supplier spend reporting across cost centres
A reporting tool that merges purchase order and invoice spend by supplier across cost centres and departments, with a plain-language query box to ask what was actually spent.
Finance, procurement & vendors
Contact volume forecast for fixture and on-sale days
A dashboard that forecasts supporter contact volume from the fixture calendar and ticketing on-sale dates, so shift rotas are set against the week that is actually coming rather than a normal week.
Customer service & voice agents
Cross-system access history query tool
A query tool over exported access control, visitor and accreditation records that answers who had access to a given area and when, in minutes rather than days.
Security, identity & accreditation
Delegated approval authority register and expiry tracker
A register that tracks who holds delegated financial approval authority and at what threshold, flags entries before they lapse, and exports audit-ready evidence instead of a scramble through old emails.
Finance, procurement & vendors
End-of-day visitor sign-out reconciliation check
A close-of-day reconciliation check that forces every issued visitor pass to be marked signed out or escalated, replacing a reception book nobody closes off.
Security, identity & accreditation
Equipment recertification and safety inspection monitor
A live board of safety-critical equipment recertification dates that alerts a named owner before a certificate lapses, replacing a spreadsheet tab nobody checks in time.
Equipment, inventory & logistics
Expense approval delegation and escalation router
A rules-driven router that reassigns expense approvals to a backup when the named approver is unavailable, so claims stop sitting unopened in an inbox.
Finance, procurement & vendors
Facility booking conflict and capacity monitor
A monitor that checks the shared booking calendar for overlapping bookings and capacity mismatches, and alerts a named coordinator before the clash reaches the day itself.
Venue, facility & ground operations
Fan account chat concierge for loyalty and membership questions
A chat interface embedded in the app that answers a supporter's own account questions, loyalty points, renewal date, seat details, straight from their record, and escalates anything else to supporter services.
Fan engagement & personalisation
Fan drop-off root-cause assistant
An assistant that checks a recurring campaign or renewal drop-off against the conditions present in similar past drops, and shows the specific instances behind the pattern instead of a guess.
Fan engagement & personalisation
Fan history query tool across ticketing, CRM and app data
A query tool over a unified fan record, joining ticketing, CRM, app and email data so staff can ask ordinary questions about attendance and re-engagement without exporting CSVs by hand.
Fan engagement & personalisation
First-time buyer return-rate report by channel
A scheduled report that joins ticketing and CRM records to show what share of first-time buyers return for a second visit, broken down by acquisition channel and price tier.
Fan engagement & personalisation
Integration heartbeat monitor and owner escalation board
A live board of every integration's last successful run that escalates to a named owner before a missed sync turns into a bad report or an angry ticket.
IT, data, compliance & knowledge
Invoice to purchase order match and exception queue
A rules-driven workflow that matches invoice lines to purchase orders automatically and routes only the mismatches to a queue, instead of a clerk checking every line by eye.
Finance, procurement & vendors
Lapsing season member early-warning report
A scheduled report that flags season members whose attendance and engagement have slipped, so renewal campaigns reach the right list weeks before the manual review usually catches them.
Fan engagement & personalisation
Late team-sheet change routing and acknowledgement log
A workflow that routes a late team-sheet change to every role who needs it and logs acknowledgement, replacing a runner sent round the ground to find people.
Matchday & competition operations
Leaver access deprovisioning tracker
A live board that tracks whether every leaver's access has actually been switched off system by system, and escalates to the named owner before the policy deadline passes.
IT, data, compliance & knowledge
Life-safety equipment inspection and evidence log
A mobile tool that ties fire extinguishers, emergency lighting and fire doors to scheduled checks, so a safety certificate audit can be answered from records instead of a paper folder.
Venue, facility & ground operations
Live accreditation and access exposure board
A single screen showing who currently holds an active credential, which are expiring or already stale, and escalating each one to a named owner before it becomes a gap.
Security, identity & accreditation
Live event budget dashboard with natural-language spend queries
A reporting dashboard that merges the event budget, committed purchase orders and posted invoices into one view, with a plain-language query box so a budget holder can ask what is left on a line without phoning finance.
Finance, procurement & vendors
Live readiness board for the matchday control room
A live status board that turns department-by-department readiness checks into one view, with alerts that escalate unresolved items to a named person before kickoff.
Matchday & competition operations
Maintenance request intake and auto-routing queue
A structured intake form that turns phone calls, texts and corridor mentions about broken things into an assigned, escalating queue, so nothing depends on someone remembering to mention it twice.
Venue, facility & ground operations
Maintenance work order close-out verification
A verification step for maintenance work orders that requires photo evidence and sign-off before closure, and flags assets with repeat failures instead of letting them close quietly.
Venue, facility & ground operations
Matchday chat concierge for anonymous and first-time attendees
A messaging and web chat concierge that answers matchday questions for anyone without an account, and turns each conversation into an opt-in fan record instead of a lost interaction.
Fan engagement & personalisation
Matchday incident routing and closeout workflow
A workflow that captures a matchday incident from a phone, routes it to the named owner by category, and escalates automatically if it isn't acknowledged and closed before an agreed deadline.
Matchday & competition operations
Membership renewal pricing scenario tool
A scenario tool that recalculates projected renewal count and revenue against last season's membership data as a CRM manager tests price and benefit changes before the price sheet goes to print.
Fan engagement & personalisation
Mobile credential validity check for security stewards
A phone app that lets stewards scan a pass during a venue walk and see whether it is actually still valid, replacing a glance at the lanyard with a checked, logged result.
Security, identity & accreditation
Mobile ground readiness and pitch inspection log
A mobile inspection app that replaces paper pitch forms and photographs sent over messaging apps with a structured checklist, photo evidence, sign-off and an exportable readiness report.
Venue, facility & ground operations
Monthly access, visitor and incident pattern report
A scheduled analytics report that combines access control, visitor, accreditation and incident data to surface patterns nobody has time to find by hand before every review.
Security, identity & accreditation
Natural-language reporting tool for the season ticket base
A tool that lets ticketing and membership staff ask plain-English questions over combined sales, renewal and scan-in data, replacing the one-off spreadsheet pivot built for each board question.
Ticketing, memberships & season passes
No-show pattern report by price tier and channel
A scheduled report that joins ticket sales and gate scan data to show which price tiers and channels have rising no-show rates, so renewal and win-back lists target the right supporters.
Fan engagement & personalisation
Out-of-hours door access monitor
A live board that watches badge events against a permitted-hours ruleset per zone and escalates anything out of pattern to a named on-call security officer instead of sitting unread in an access log.
Security, identity & accreditation
Pitch-side and technical area accreditation check log
A mobile checklist that replaces the printed accreditation list at pitch-side, technical area and media zone gates with a searchable list, logged decisions and photo evidence on disputes.
Matchday & competition operations
Plain-language query tool for sponsorship pipeline data
A query tool that turns plain English questions about pipeline, inventory and pricing into a table or chart, replacing the one-off spreadsheet somebody rebuilds each time a number is needed.
Sponsorship & commercial operations
Post-call promise tracker for supporter services teams
A shared task queue that turns a promise made at the end of a support call into an owned, deadline-driven action instead of a forgotten line in the CRM history.
Customer service & voice agents
Post-match feedback line for supporter complaints
A phone and chat line built for post-match feedback that turns supporter complaints and praise into structured records routed to the right department, instead of scattered inbox and social messages nobody tracks to resolution.
Fan engagement & personalisation
Pre-doors-open safety systems inspection log
A mobile checklist for the pre-doors-open safety walk that replaces a verbal all-clear over the radio with photo-evidenced, signed-off checks against the safety certificate.
Matchday & competition operations
Pre-event critical systems readiness monitor
A countdown dashboard for floodlights, turnstiles, PA and backup power that alerts a named person if any critical system is still faulted as gates-open approaches.
Venue, facility & ground operations
Pre-use equipment safety inspection log
A mobile checklist that records the pre-use safety check on goals, rigging and shared equipment, so a completed inspection and a named inspector exist as proof rather than an unrecorded glance.
Equipment, inventory & logistics
Recurring matchday incident pattern analyser
An assistant that compares closed incident records against the fixture conditions on each matchday and surfaces recurring category-and-zone patterns with the actual incidents behind them.
Matchday & competition operations
Renewal rate report by seating section and price tier
A report that turns season pass sales, renewal and scan-in exports into renewal rate, tenure and revenue-at-risk figures by seating section and price tier, replacing the once-a-year manual pivot built for the board pack.
Ticketing, memberships & season passes
Repeat contact linking for supporter case history
A workflow tool that spots when a supporter has already been in touch about the same issue and links the new contact to the existing case instead of starting a fresh one each time.
Customer service & voice agents
Room booking to setup task handoff queue
Turns a confirmed room or space booking into an assigned, tracked setup task for facilities, so the physical setup no longer depends on a follow-up phone call.
Venue, facility & ground operations
Safeguarding check verification at the accreditation desk
A desk-side verification screen that checks whether a contractor's or volunteer's safeguarding clearance is current before a pass is issued, replacing a one-time HR record nobody checks again.
Security, identity & accreditation
Safety certificate condition and evidence tracker
A tracker for the certificates and conditions behind the venue's safety certificate, with expiry escalation and a one-click evidence pack for a local authority review.
Security, identity & accreditation
Season pass renewal pace and deadline alert monitor
A live dashboard that tracks season pass renewal progress against target and deadline, alerting ticketing leadership when a section's pace falls short while there is still time to act.
Ticketing, memberships & season passes
Season pass utilisation and churn-risk dashboard
A dashboard that turns scan-in data into an attendance band per season pass account, flagging accounts drifting towards zero use while there is still time to act.
Ticketing, memberships & season passes
Seat upgrade and relocation request tracker
A shared workflow queue that tracks seat upgrade and relocation requests end to end, replacing ad hoc phone promises with an assigned, escalated record of what was offered and to whom.
Ticketing, memberships & season passes
Security and accreditation obligation register
A central register that tracks safety certificate, safeguarding and contractor compliance expiry dates and escalates before they lapse, replacing the separate spreadsheets each function keeps on its own.
Security, identity & accreditation
Software licence and subscription renewal register
A register of every software licence and subscription, with renewal dates, seat counts and named owners, that escalates before a lapse becomes a surprise invoice or a locked-out team.
IT, data, compliance & knowledge
Sponsor renewal risk and delivery value report
A reporting tool that pulls contract value, delivery status and inventory use into one sponsor-by-sponsor view, so account managers stop rebuilding it by hand before every renewal call.
Sponsorship & commercial operations
Sponsored live POV second-screen activation
A browser-based activation layer that turns a live point-of-view camera feed into a sponsor-branded second-screen experience with interactive games, consent capture, rewards and measurable reporting — without requiring fans to install another app or pay for the secondary feed.
Sponsorship & commercial operations
Sponsorship category exclusivity conflict scanner
A structured exclusivity register that flags whether a new sponsorship prospect's category is already locked to an existing sponsor, before the proposal goes out.
Sponsorship & commercial operations
Sponsorship compliance and rights expiry register
A register that tracks time-bound sponsorship compliance items, insurance certificates, image rights consents, advertising approvals, and flags them before they lapse rather than at renewal.
Sponsorship & commercial operations
Sponsorship inventory hold and release workflow
A shared inventory ledger that places a timed hold on a sponsorship asset the moment a proposal is built, so the same board, box or patch can never be sold twice.
Sponsorship & commercial operations
Sponsorship obligation delivery and escalation workflow
A rules-driven workflow that turns each sponsorship contract's obligations into assigned, deadline-driven tasks, chases them automatically, and requires delivery evidence before anything is marked done.
Sponsorship & commercial operations
Stale door credential sweep against compliance records
A scheduled reconciliation that matches the door system's active credential list against safeguarding, contractor and accreditation expiry dates, and flags who should have been revoked but wasn't.
Security, identity & accreditation
Stand closure capacity and egress impact simulator
A scenario tool that models the capacity, egress route loading and steward numbers a stand or section closure would leave, before the closure is confirmed.
Venue, facility & ground operations
Steward staffing ratio monitor for the control room
A live board that tracks steward headcount per zone against the safety certificate staffing plan and alerts the control room when a zone falls short.
Matchday & competition operations
Supplier onboarding and compliance document tracker
A workflow tool that requests, chases and tracks supplier onboarding documents such as insurance certificates and tax forms, replacing the email chain and spreadsheet tab nobody trusts.
Finance, procurement & vendors
Supporter services queue and SLA breach monitor
A live dashboard that tracks call, chat and email queue depth against service-level agreement (SLA) targets and alerts a named manager before a threshold is breached.
Customer service & voice agents
Turnstile pace monitor for the matchday control room
A live dashboard that tracks entry rate at each turnstile against a target curve to kickoff and alerts a named duty manager when a gate falls behind.
Matchday & competition operations
Vendor and third-party risk review due-date monitor
A live board of every vendor's security review and data agreement due dates that escalates to a named owner before it lapses.
IT, data, compliance & knowledge
Voice and chat line for accessible ticketing requests
A voice and chat line dedicated to accessible seating and access requests that captures a supporter's needs once, confirms them, and opens an owned case instead of a forwarded email.
Customer service & voice agents
Weather threshold monitor for pitch protection triggers
A live dashboard that compares current and forecast weather against documented pitch protection thresholds and alerts a named groundsperson before the trigger point is missed.
Venue, facility & ground operations
Zone occupancy monitor against safety certificate limits
A live board that checks headcount per zone against the safety certificate's capacity limit and alerts the safety officer before a threshold is crossed.
Security, identity & accreditation